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BMW i and Go Ape Instagram Competition

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BMW Park Lane takes part in Pride In London 2019

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The BMW i3 - Now available on the Motabilty car scheme

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No Planet B - Setting The Standards For Sustainability

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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Park Lane Affinity Partner Brunch

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Macmillan Charity Bake Sale

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BMW Owners London Event

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Red Nose Day 2019.

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International Women’s Day Event.

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The BMW X3 and BMW X4, from BMW Park Lane

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The Flow of Colours Event

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19 Plate Sales Event

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Motability Open Day

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Company Car v Company Allowance?

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Park Lane Competition - Frieze

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The new BMW Z4 Coming March 2019.

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THE SUMMER OF 68.

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BMW Park Lane Rewards - Driving Experiences

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Park Lane DTM Ticket Competition

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Park Lane BMW Park Royal

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The Fluid Grey Edition BMW i3

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How Good Are You?

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The Goodwood Festival of Speed – The Silver Jubilee

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10 Questions with Chris Learmonth

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Proud Sponsors of SouthWestFest

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BMW Help: Recalls

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The Park Lane Way.

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Hawkins and Brimble Launch event at BMW Park Lane

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Customer Service Hero Award

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Park Lane Corporate and Diplomatic Golf Day

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CHARGED.

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Taste of London

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May Fair Hotel Swan Lake Live Screening

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BMW M5 Competition

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PARK LANE SALES EVENT

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Fully Charged Competition

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Already a BMW Park Lane Customer?

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The BMW X Range, with Chel-ski

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Follow the Leader

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The Home of BMW Lifestyle, Parts and Accessories.

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THE BMW iPERFORMANCE RANGE

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Winter is Coming.

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MPowerment

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Hallie Sara X BMW i Park Lane

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THE NEW BMW M5. IT HAS IT ALL.

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The BMW Chauffeur Programme

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW i3

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BMW Park Lane Loyalty Voucher

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Explore the dealership

Home of BMW in the Heart of London

BMW Park Lane are the only BMW UK owned Retailer in the UK. Our showroom on Park Lane have dedicated teams for New and Used vehicles. Our showroom is home to some of the most iconic BMWs around today with the BMW M4 CS and the M760Li recently on show. View the entire BMW range on our website and our latest offers and get in touch with a member of the team to organise your visit or test drive.

BMW i Park Lane

BMW i Park Lane

We are the only BMW i Showroom in the UK. Our dedicated team of BMW i specialists are on hand to give you the best experience when going Electric. We understand the anxieties of moving to electric mobility, so our team on Park Lane are here to help you with this exciting transition. View our products and get in touch to find out more about how we can lead you into the future of mobility.

BMW Battersea

Our purpose built Aftersales Centre on Stewarts Road in Battersea houses our Service and Parts teams. If you are in need of a routine maintenance check, service or repair, our trained team of technicians will have the answers. Our shuttle will be able to pick you up and drop you at the local tube stations to provide that convenience you need from us. Browse our website for all your Aftersales needs and get in touch with our team to organise your next visit.

Our Partners

Our Partners

Here at BMW Park Lane we value relationships. With our customers of course but also with local companies. We are working with an excellent selection of companies who help us deliver the service you would expect from the flagship BMW Retailer in the UK. Find out more about our partners today.

Meet the team

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Lukas Ryan

General Manager
  • Years at the dealership 16
  • Years in the industry 17
  • Department BMW Sales

Kam Pankhania

BMW i General Sales Manager
  • Years at the dealership 16
  • Years in the industry 20
  • Department BMW i

Peter Adams

BMW Sales Manager
  • Years at the dealership 17
  • Years in the industry 17
  • Department New

Richard Anerville

Used Car Sales Manager
  • Years at the dealership 12
  • Years in the industry 12
  • Department Used

Mark Moore

Retail Manager
  • Years at the dealership 6
  • Years in the industry 8
  • Department New

Mark Allen

Sales Executive
  • Years at the dealership 3
  • Years in the industry 5
  • Department New

Chris Howard

Retail Manager
  • Years at the dealership 9
  • Years in the industry 12
  • Department New

Kunal Jarodia

Sales Executive
  • Years at the dealership 1
  • Department New

Ian Podmore

Motability Specialist
  • Years at the dealership 4
  • Years in the industry 7
  • Department New

Alex King

Sales Executive
  • Years at the dealership 1
  • Years in the industry 4
  • Department New

Simon Philpott

Retail Manager
  • Years at the dealership 10
  • Department Used

Scott Walker

Sales Executive
  • Years at the dealership 4
  • Years in the industry 6
  • Department Used

David Joseph

Sales Executive
  • Years at the dealership 6
  • Years in the industry 7
  • Department Used

Luke Jeffery

Retail Manager
  • Years at the dealership 11
  • Years in the industry 12
  • Department Used

Moe Laher

Sales Executive
  • Years at the dealership 1
  • Years in the industry 5
  • Department Used

Wayne Brennan

Sales Executive
  • Years at the dealership 4
  • Years in the industry 6
  • Department Used

Bellal Abbas

Retail Manager
  • Years at the dealership 3
  • Years in the industry 14
  • Department Used

James Garbis

Sales Executive
  • Years at the dealership 1
  • Years in the industry 4
  • Department Used

Korab Galica

Sales Executive
  • Years at the dealership 2
  • Years in the industry 4
  • Department Used

Kosh Mehta

Sales Executive
  • Years at the dealership 14
  • Years in the industry 15
  • Department Used

Adam Laher

Sales Executive
  • Years at the dealership 1
  • Years in the industry 7
  • Department Used

Martin O'Hara

Sales Executive
  • Years at the dealership 12
  • Years in the industry 13
  • Department Used

Stephen Wilson

Sales Executive
  • Years at the dealership 10
  • Years in the industry 11
  • Department Used

Thomas Godfrey

Sales Executive
  • Years at the dealership 2
  • Years in the industry 4
  • Department BMW i

Tony Pasztor

Retail Manager
  • Years at the dealership 4
  • Years in the industry 5
  • Department BMW i

Winnie Cowley

Retail Manager
  • Years at the dealership 3
  • Years in the industry 5
  • Department BMW i

Jake Anderson

BMW i Specialist
  • Years at the dealership 2
  • Years in the industry 4
  • Department BMW i

Giuseppe Bonfiglio

BMW i Specialist
  • Years at the dealership 5
  • Years in the industry 6
  • Department BMW i

Russell Knight

BMW Group Buyer
  • Years at the dealership 3
  • Years in the industry 10
  • Department BMW Used

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They knew my name, right as I steppe in the door, great service area to sit & wait for my car. Car done quicker than the 1.5 hours they thought it would take and great service manager who helped me.

Service

Everything explained and advice given all good.

Service

my car was ready on time and everything was completed. however I had issues initially with my service pack which I had to sort out which was frustrating as I would've expected BMW to deal with that and not me. The person was a bit rude initially also

Service

I have not had any contact with BMW Park Lane Service dept.

Service

The service issues were dealt with in a timely way. There was a small problem which necessitated returning to the centre, but it was swiftly dealt with and I was soon on my way again.

Service

Happy with the job done

Service

Went like clock work

Service

Chris at the service department was extremely professional, really efficient and most willing to provide a perfect service experience. It was the best ever. Well done BMW.

Service

Great customer service

Service

I believe chris Dunn went over and above I'm giving a good BMW experience I will go to follow-up call some days later to verify If I Was satisfied with the repair and I've never had that in 16 years in dealing with BMW

Service

Chris.M from the service team was extremely courteous, friendly and profeesional.

Service

Everything was done on time and as expected

Service

great and out of this world

Service

Amanda and the team was very helpful and polite. kept me updated and made sure the car is returned in a prefect position. thanks!

Service

Park Lane good as you quickly made a vehicle available when we 1st purchased the vehicle last August as delivery delayed . The oil/tyre change at your Battersea branch,follow up was average as we had to chase as oil filter was damaged in process.

Service

Service was excellent, but appointment time was too long.

Service

Professional & efficient service...

Service

The lady that served me was exceptional. She communicated well and made me feel at ease. She also answered questions that I asked which were not related to the service and got the answers for me

Service

Car wash could be better, this has always been a gripe of mine with BMW. Service from the reception and the helpdesk were amazing as ever

Service

The repair was done quickly and to a high standard, and the lady who dealt with me in the dealership was great. But the booking in process was pretty bad (see next answer).

Service

Expensive hence not completely satisfied. Receptionist very professional. Service advisor as you would expect at a main dealer professional.

Service

I wanted an MoT to be done but was told later inthe day that MoT machine was not working so I had to leave the car overnight. Next day I did not get any status update ans had to call at 3 pm to find out status.

Service

Generally excellent, but took longer than anticipated to find and repair the issue.

Service

I was called at 3.00 after an MOT/oil change the car was ready. I arrived at 5.20 and was told that the car had gone for valeting and would be back shortly. I waited until 6.40 and then received a "sorry - our mistake"

Service

There is the suspect that the bmw centre did the check inspection without to connect all the pipes at the end. After the inspection the car had more problems than before

Service

Staff was accommodating.

Service

Initially got the quote on the phone for £200 and then ended up paying £400.

Service

quick while I waited service

Service

Efficient and accurate

Service

I was treated quickly and courteously by well informed staff. However, I had an uneasy a sense that they were trained, or even incentivised, to sell add-on services.

Service

No warranty on part that was eight months old, replaced by Park Lane. No goodwill shown to help rectify the situation.

Service

The Service team did replace the engine but did re-fitted several panels inside the bonnet without all the screw. Inside the engine bay, they left all the parts filthy. Not a premium job

Service

Was rudely and aggressively spoken to by the service agent.Then when driving my car the on board monitor did not work so I had to return. The reversing camera had been turned off. It had to go back to rectify it. Should have been done before collect

Service

No outstanding issues

Service

Very efficient people. Prompt to response emails/answers that I had

Service

Abby Strawson handled it

Service

The tech review of my car said the window washer reservoir

Service

I take exception to being lied to.

Service

It took 3 days before the car was ready for collection. Following my request to speak to the Manager about the delay, a courtesy car was made available and the rep kept me informed. A patient technician demonstrated the park assist function.

Service

The request to clean/check the brakes and inspect them for damage possibly was only a visual inspection. The additional work had to be authorised again and I had to wait another day. Also over charged for 1st service - I had to argue for a reduction.

Service

because I was

Service

Satisfied by service from the actual garage - Grant & Abigail very knowledgable & helpful. Good communication that car ready in good time - just the booking in information that was erroneous and the long wait stops me from scoring higher

Service

The repair did not fix the problem completely. Bluetooth connectivity still drop occasionally.

Service

For a first service, a tad more expensive than I had expected. And only other niggle was that the boot had not been vacuumed, whereas the rest of the car had been. These are small niggles - otherwise, very satisfied

Service

The reception staff and booking service needs to be setup again from scratch. You can not even book an appointment while you wait on line. Once you get past the booking and in the gate it is good and valued service.

Service

Efficient service but not great value. Kept me informed

Service

communicated well and did a good job

Service

I have BMW tyre insurance and this is my first claim - although it took a while to establish both facts! Several months ago a nail was found in a rear tyre but as it only caused a slow puncture I deferred claiming - resulting in reduced amount claim

Service

I was disappointed that the work wasn't included under my warranty

Service

Very efficient and courteous service. I felt completely looked after.

Service

Chris was hugely helpful and an absolute asset to your company, can't thank him enough for his help. Only reason not to give 5 stars is that it took a long time to get the issue with my car sorted